Contact Us

Last Updated: August 15th, 2026

Company Name: 厦门侗谷贸易有限公司

Email:service@mail.secotera.com

Phone: +86 19270611067

Address: 厦门市同安区四口圳里658号603室之二

Legal Representative: 杜云国

Unified Social Credit Code: 91350212MAK912AW8P

British Company

Company Name: Jincan Digital Technology Co., Ltd.

Company Address: TC-ABO Luminous House, 300 South Row, Milton Keynes, England, United Kingdom, MK9 2FR

Registration Number: 16034548

Place of Registration: England and Wales

Service Hours: 9:00 AM – 12:00 AM (midnight)

Customer Service Channels: Online Service, Email Service

secotera.com Contact Us

Welcome to contact secotera.com (operated by 厦门侗谷贸易有限公司). We specialize in U.S. niche department store products. If you have any questions, suggestions, or requests related to your shopping experience, you can reach us through the following channels. We are dedicated to providing you with prompt and professional assistance.

1. Customer Service (Recommended Contact)

For inquiries regarding orders, shipping, pricing, taxes, or related issues, please contact our customer service team. We will respond to your requests promptly:

📩 Customer Service Email: service@mail.secotera.com
📞 Customer Service Phone: +86 19270611067
⏰ Working Hours: 08:00~23:00 [Break times: 12:00~13:30 and 23:00~8:00] (UTC+8:00)
We handle inquiries immediately during working hours. Messages or emails sent outside working hours will be prioritized for response on the next business day.

2. Key Shopping Information (Friendly Tips)

To help you quickly understand essential shopping information and avoid confusion, please note:

Orders: Orders can be edited or updated via customer service within 12 hours of placement. In-stock orders are usually shipped within 1–2 business days (excluding weekends and holidays), with actual delivery taking 12-14 days.

Pricing & Taxes: All product prices include U.S. domestic taxes. The amount displayed at checkout is the final payment amount (excluding customs duties). Customs duties are determined according to your delivery location and are your responsibility.

3. Company Information